Return & Refund Policy

Dr. Noor Essentials, a brand of Dr. Noor Wellness, LLC

Effective Date: 8/31/2026

This Return & Refund Policy applies to orders placed through www.drnooressentials.com and is incorporated into our Terms of Service. Dr. Noor Essentials is a brand of Dr. Noor Wellness, LLC and is not a separate legal entity; references to "we," "us," and "our" mean Dr. Noor Wellness, LLC.

Our Satisfaction Guarantee

We want you to be satisfied with your purchase. Skincare products affect individuals differently, and a product that works well for one person may not suit another. If you have tried a Dr. Noor Essentials product and it is not right for you, you may request a refund of the purchase price within thirty (30) days of the delivery date, even if the product has been opened and used.

Because opened skincare products cannot be resold or restocked for hygiene reasons, we will not ordinarily ask you to ship the product back to us. We may instead ask you to dispose of any remaining product, and we may ask for a photograph of the product and the lot number printed on its packaging. Original shipping charges are not refundable under the Satisfaction Guarantee.

The Satisfaction Guarantee applies to orders placed directly through www.drnooressentials.com and is limited to one (1) refund per product per customer, and to no more than two (2) refunds in any twelve (12) month period. We reserve the right to decline a request where we reasonably believe the Satisfaction Guarantee is being misused, including requests involving quantities inconsistent with personal use or evidence of resale.

Unopened and Unused Returns

You may also return an unopened product for a refund of the purchase price within thirty (30) days of the delivery date. To be eligible, the product must be unused, in the same condition that you received it, and in its original packaging (including all accessories, manuals, and tags). We reserve the right to refuse returns that do not meet the conditions above or that are returned without prior authorization.

How to Request a Return or Refund

To request a return or refund under this Policy, contact us at help@drnoorwellness.com with your order number and a description of the item(s) you wish to return. Return shipping costs are the responsibility of the customer and original shipping charges are non-refundable, unless the return is due to our error (for example, a damaged, defective, or incorrect item).

Refunds

Once your request is approved and, where we have asked you to return the item, once we have received and inspected it, we will issue a refund to your original payment method for the purchase price of the item(s), less any applicable deductions (such as shipping charges). Please allow [5–10] business days for the refund to appear after it has been processed, as processing times may vary by payment provider.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within thirty (30) days of delivery and we will at our option, replace the item, provide a refund, or offer store credit at no cost to you.

Skin Reactions and Sensitivity

If you experience irritation, a rash, or any other adverse reaction, stop using the product immediately, and seek advice from a licensed healthcare provider if your symptoms are severe or do not resolve. Contact us at help@drnoorwellness.com and we will refund the item under this Policy regardless of how much of the product remains. So that we can monitor product safety, we may ask you to describe the reaction and to provide the date of purchase and the lot number printed on the packaging. Nothing in this Policy is medical advice, and the disclaimers set out in our Terms of Service continue to apply.

Items That Cannot Be Returned or Refunded

The following are not eligible for return or refund: gift cards; samples and free or promotional items; items identified as final sale or clearance at the time of purchase; and products purchased from a third-party retailer or reseller.

Subscription Orders

Products received through a subscription are covered by this Policy. Canceling a subscription does not by itself refund an order that has already shipped; refunds for shipped subscription orders are handled under this Policy. Subscription enrollment, billing, and cancellation are governed by our Terms of Service.

Purchases from Other Retailers

If you purchased a Dr. Noor Essentials product from an authorized retailer or another reseller rather than directly from us, please contact that retailer. Its return policy, not this one, will apply to your purchase.

Shipping timelines, carrier delays, and shipments lost or damaged in transit are addressed in our Shipping Policy.

Changes to This Policy

We may update this Policy from time to time. The version posted on www.drnooressentials.com at the time you place your order will apply to that order.